Refund policy

Customers have 10 days from the date of delivery to initiate a return request. Please ensure the following guidelines are met to allow a smooth return process:

  • To raise a return request, contact us via WhatsApp at +911234567890.

  • Customers must share clear images of the product from the front and back angles before the return can be initiated.

  • A video showing the condition of the parcel at the time of unboxing, with the product and tags intact, is mandatory.

  • Products approved for return will be picked up from the original delivery address. Changes in the pickup address will not be accommodated.

Returns will not be accepted in the following cases:

  • The item is not in its original condition, is damaged, or has missing parts due to reasons not related to our company.

  • The return is initiated after 10 days of delivery.

  • The customer fails to provide a valid receipt or proof of purchase.

Products purchased online cannot be returned or exchanged at any physical store or franchise. Similarly, items purchased offline cannot be returned to the web store.

Refund of Purchase Price

  • Refunds will be made to the original mode of payment.

  • For Cash on Delivery (COD) orders, customers must provide valid bank account details to process the refund.

  • Refunds will be processed only after the returned product passes our quality check and is approved.

  • Refunds will only cover the amount paid by the customer during the transaction. Discounts or coupon amounts will not be refunded.

  • It may take 10–12 working days from the time we receive the product to process the refund.

Note: The company is not responsible for incorrect bank details provided by the customer. Bank account information should be submitted only from the registered email address or directly on the return request form.

Refund of Prepaid Orders

  • Refunds for prepaid orders will be credited to the source account used during the transaction.

  • Changes to the mode of refund are not permitted.

  • Shipping charges are non-refundable.

Refund of Cash on Delivery (COD) Orders

  • Customers are required to provide bank account details during the return request process.

  • No request for change in bank details will be entertained once shared.

  • Shipping and COD charges are non-refundable.

  • Refunds will be made only for the value of the product(s) returned.

  • Once the refund request is approved, the customer will receive an email confirmation and our support team will initiate the transfer.

Cancellation Policy

  • Orders can be cancelled before they are dispatched from the warehouse.

  • To cancel an order, log in to your account or contact our support team through WhatsApp.

  • For prepaid orders, once the cancellation is approved, it will take 3–4 working days to process the refund back to the source account.

  • Customers will receive confirmation via email or SMS once the cancellation is complete.

Discounted Products

  • No return or replacement is allowed on discounted merchandise.

  • Size exchange may be considered if requested within 7 days of delivery and stock is available.

  • The company reserves the right to cancel any order based on stock availability or other unforeseen issues. Customers will be notified via email in such cases.

  • A video of the received parcel, showing the original packaging and highlighting the issue, is required for any claim.

Warranty

  • In case of a manufacturing defect within 3 months of purchase, the product can be exchanged for the same size and model.

  • Style or color changes are not permitted under warranty claims.

  • The company reserves the right to determine whether a product qualifies for warranty coverage.